The Power of Creating a Red Rope Experience
As a strategy coach, I cannot stress enough the importance and long term benefits of providing exceptional customer service to your clients. One of the most effective ways to elevate the quality of service and experience you offer is by creating a Red Rope Experience.
The red rope experience revolves around the idea of exclusivity and personalisation. By treating your clients like VIP’s and offering them a unique and personalised experience, you’ll provide a higher quality of service that will not only make them feel valued and appreciated but also ensure them coming back time after time.
A recent experience at The Rusty Fig restaurant in Perth stood out to me for all the right reasons! From the moment we walked in, we were personally greeted and escorted to our table by a host who acted as our own personal concierge throughout the entire meal. #royalswagger
The food, the atmosphere and the service was second to none and our server seemed genuinely interested in making our night as enjoyable as possible. She would magically appear like our cocktail fairy godmother whenever we needed her and her deep understanding of the menu meant she could help with the perfect meal recommendations for even our pickiest friends – there’s always one.
We had an incredible experience and when it came time to pay the eye watering bill, we did it with a smile on our faces because our need for a quality experience was completely surpassed.
According to Gartner, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago. Imagine the difference a 5% boost in happy clients can make to your bottom line!
So how can you create a red rope experience for clients in your business?
Get up close & personal
To succeed in business, it is crucial to have an intimate knowledge of your clients. It’s essential that you have a deeper understanding of their needs and desires than your competitors. By being the first to provide solutions to their specific issues, you establish yourself as the go-to choice.
Taking the time to connect with clients on a personal level and comprehend their objectives and expectations makes it effortless to customise your services or develop new solutions that cater to their unique requirements. This approach leads to increased customer satisfaction, loyalty, and effortless repeat business.
The Devil’s in the Details, But So Are the Delights
Attention to detail is another crucial aspect of creating a red rope experience. Every aspect of the client experience, from the initial consultation to the follow-up after the service is complete, must be frictionless. By focusing on the small details, you can create a seamless and memorable experience that they won’t be able to stop talking about.
Small Things Matter in this Big World
Every moment counts when it comes to your customers’ experience with your business. From the very first introduction to the final purchase and everything in between, each interaction shapes their perception of your brand.
Scrutinising each touchpoint will allow you to find potential issues or room for enhancement and make changes before they damage your brand reputation.
By meticulously crafting each touchpoint, you’ll amplify customer satisfaction, cultivate loyalty, and drive up revenue for your business.
Not Everyone’s Invited
It’s not just about bringing in customers, but also keeping out the ones who aren’t a match. The goal is to offer a mind-blowing experience to a select group of people instead of providing a lacklustre, uninspiring experience to everyone.
Working with customers who aren’t the right fit will drain your time time, resources and energy, all of which are scarce commodities for small business owners.
By focusing on the customers who align with your vision, you can boost sales and revenue while also delivering a truly exceptional service..
Being Real IS the Real Deal
Authenticity is a key factor to building a successful brand in today’s business landscape. Consumers are no longer content with spending their hard-earned money with just anyone. They want to feel heard and seen. Consumers are savvy enough to detect insincere or manipulative tactics and they won’t hesitate to vote with their feet and take their business elsewhere.
Creating a red rope experience will help you build trust and loyalty with your clients and by offering personalised attention, you’ll establish a strong foundation for long-term client relationships.
Take a beat and think about the experience you’re giving your customers and how you can improve.
If you’re already rocking it in the customer satisfaction department, share your secrets with me! What are the little things you do to keep your clients coming back for more?